Why Choose Us?
Your small business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in the Rio Grande Valley that provides these benefits to your business.
Here’s why so many businesses depend on RGV CompuTech for complete IT services and support:
- WE TAKE SYSTEM UP-TIME SERIOUSLY: Disasters can strike at any time and range from a hardware failure to a hacker holding your data hostage with ransomware. You cannot afford to stop taking care of customers, lose proposals or recreate CAD drawings and we ensure continued access of your business applications. We use a multilayered approach to system uptime that keeps your system free of viruses, malware, security holes, help protect you against cyberattacks and protect your data with the correct storage redundancy and backup technique.
- WE’RE INSURED AND HIPAA COMPLIANT: We’re covered with an errors and omission policy for your protection. Healthcare organizations are required to work with firms a.k.a. Business Associates that are HIPAA compliant as well. Our staff is trained in HIPAA compliancy and we have our policies and procedures available for your review. Our compliancy services help healthcare organizations perform a Risk Assessment that is pertinent to ensuring the confidentiality, integrity, and availability of electronic protected health information.
- WE SUPPORT BOTH ON-PREMISE AND CLOUD APPLICATIONS: You need a local IT support firm that is vendor agnostic and helps your staff adopt new work-flows for proper data flow. You and your staff focus on taking care of customers and not application issues as we are your local go-to support specialists. We don’t just fix computers, we make them run!
- 30-MINUTE RESPONSE TIME: Your urgency matters to us. Whether it’s an issue that impacts your business operations or an issue that only affects a single user, we answer our phones live and we’ll have a technician on your issue within 30 minutes or less. We are onsite in 1 hour for emergency calls and we work with software vendors and parts suppliers for fast system restoration.
- PEACE OF MIND: We take the hassle out of maintaining your entire network because we monitor all of our client’s networks 24/7/365 so you never have to worry that a virus has spread, a hacker broke in or a backup has failed to perform. Managers and staff focus on business operations – customer service, not on IT systems, security and backups.
- 30-DAY MONEY BACK SERVICE GUARANTEE: We take pride in our work and stand behind it with our 100% 30-day money back guarantee!
- ONE STOP SHOP: Cyber Security, Software Development, Managed IT Services, Disaster Recovery/Business Continuity Services, Web-Site Design & Maintenance—everything a small business needs to run a smooth and trouble-free network.
- PROACTIVE SERVICES: Our remote monitoring and management system provide business owners with the support they need to proactively prevent IT problems from occuring and ensuring your system remains online during critical business operations on a day-to-day basis. Proactive IT services are the best way to ensure that you are receiving the best possible service and lowers the risk and the potential cost of IT issues within your business.
- TAILORED SUPPORT OPTIONS: To help you better manage your environment, we provide our customers with a tailored IT solution including back-end maintenance and monitoring for issues, user help-desk support with ticketing as well as strategy and technology budgeting. We have successfully provided these services for 18 years and can tailor a solution for your business.
- SYSTEM DOCUMENTATION: Keep up to date with your changing IT Infrastructure. We create extensive documentation about your network during proactive IT support activities that includes but not limited to device passwords, license keys, account information, computer and network inventory, etc.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, RGV CompuTech is here to team up with you and your business for expert support.
FREE Executive Report
What Every Small Business Owner and Manager Must Know About Protecting And Preserving Their Company's Critical Data And Computer Systems.
If You Depend On Your Computer Network To Run Your Business, This Is One Report You DON’T Want To Overlook!